Please help our Receptionists to help you!
In order to help us to always make best use of our services we would ask all our patients to please note the following:
Consultations with our doctors and nurses are by pre-booked appointment only and are usually for 10 minutes. Some tests, consultations or procedures may require longer than 10 minutes, so please give our reception staff as much information as you can when you telephone for an appointment. Our receptionists are instructed to ask you the reason for the appointment in order that we can direct you to the most appropriate clinician.
Always report to Reception on your arrival at the Medical Practice so that the doctor or nurse can be made aware of your arrival.
Important! Please LET US KNOW IF YOU CANNOT ATTEND for your appointment, so it can be released for use by someone else. Many hours of doctor and nurse time is wasted each week by people not telephoning to cancel an appointment.
There are also 'Commuter Appointments' available between 8am to 8:30am and up to 5pm for GPs and 8.30am to 9am and up to 6.50pm for nurse appointments on some weekdays. This is to assist patients who commute some distance to work. Please let our reception staff know if you are a commuter.
Please make a separate appointment for each member of the family who has to be seen, so that other patients are not kept waiting.
Please be patient if you are kept waiting past your allocated appointment time. Some patient consultations take longer than expected. Also the doctors can be called to attend an emergency in the Hospital, the Minor injury unit or the local area. Our reception staff will always keep you informed of the reasons behind any delay.
Form Completion - Insurance etc
Inform the receptionist if you require a medical or completion of an insurance report. The receptionist will then be able to allocate an appropriate appointment if required. This is NOT an NHS service and therefore this service will attract a fee. All fees must be paid before leaving the surgery. Cash or cheque only.